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With modern businesses constantly evolving, digital transformation has played a pivotal role within this evolution. The speed in which change is happening can often result in costly investment through unsuccessful software implementation. ServiceNow allows us to develop and implement a highly tailored, company specific software solution, whilst minimising the risk to the client.
We believe that the neurodiverse community is full of creative problem solvers, big picture thinkers and analytical minds. These are some of the attributes that will help you excel as a ServiceNow Consultant. EY is leveraging the skillset of the neurodiverse community because we believe that with the right environment and support, neurodiverse teams can not only thrive but help the firm to gain a competitive advantage.
The role of a ServiceNow Consultant is to use your analytical and problem-solving skills and creativity to help businesses to design, create and implement ServiceNow solutions for a wide range of clients. The successful candidate will gain a deep understanding of ServiceNow products to:
Work with our clients to:
Gather technical requirements based on business needs
Design and deliver technical solutions using ServiceNow products
Support on technical implementation
Understand integration of other technologies into ServiceNow platform
Undertake system testing
Use your technical expertise to support the Presales teams with:
Preparing responses to the clients
Building and running ServiceNow demos
Extensive training will be provided on all ServiceNow Products, and no prior knowledge is required. Being curious, willing and open to learn is therefore essential to be successful in this role.
The role is project based, which means there will be a variety of business problems that you will work on, which may also give you the opportunity to experience new and emerging technologies. Sometimes you may be asked to work on a client site, although this is optional and will be discussed on an individual-by-individual basis. Projects may vary in length and will be assigned driven by business need.
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We are looking for individuals who meet both the education/work experience AND technical skill set criteria as follows:
Education/Work ExperienceEither a graduate OR relevant practical work experience in aPaaS or PaaS, business transformation, implementation, or a technology architecture related role.
Technical SkillsWe are looking for people who have an interest in technology and have two or more of the following technical skills:
Ability to solve technically complex problems
Knowledge of front-end development for example JavaScript
Translation of client ideas to software solutions
Knowledge of coding or programming languages
Experience of preparing reports on trends, patterns and predictions using relevant data
Configuration of items and understanding workflows
Knowledge or experience of application platform as a service
Knowledge of the way that back end systems work in organisations
Personal AttributesWe understand that being Neurodivergent means that there may be some skills you might find challenging. We will work closely with you to identify strategies to help support you in the workplace. With support in place where required, day to day you may be expected to:
Be willing to work collaboratively in a team environment
Pay close attention to detail and ensure accuracy in your work
Capturing of information and summarising – both technical and broader business context
Cross checking of requirements against build
Communicate verbally and/or in writing
Think analytically and holistically
Be proactive in learning about areas you may not understand fully
Organise/plan your own work
Present back your ideas and solutions
Bring a creative, problem-solving mindset
Willingness to adapt to changing requirements
Work independently
Build relationships with those you work with
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